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JOB PURPOSE The Director of Quality & Risk Management is responsible for comprehensive performance measurement/improvement activities, risk management and patient safety. It includes publicly reported measures and other Quality reviews, risk management, Joint Commission and CARF accreditation requirements and program development oversight. This position also acts as a role model and mentor to the various hospital departments and medical staff in facilitating and supporting their quality, safety and risk management activities, both via the provision of data as well as direct support of their quality improvement efforts. The role requires a strong foundation of clinical knowledge, performance improvement/risk management education, state and federal regulations, Joint Commission and CARF standards, staff development/supervision, organizational savvy, data analysis abilities, and strong written and verbal communication skills. QUALIFICATIONS • BS/BA from an accredited school (Masters preferred). • 7+ years’ experience in health care in the inpatient setting with a focus on quality and risk management. • In-depth knowledge of Joint Commission, CARF and CMS standards for licensing and accreditation. • Experience in clinical process improvement and clinical program development. • Possess moral and ethical standards complementary to quality health care delivery. • Proven ability to scope, plan, and execute project based research and analysis. • Ability to demonstrate competency in systems thinking and financial management in an • Inter-disciplinary environment. • Be in good physical and mental health. • Promote a positive and professional image. • Demonstrate effective communication skills. • Strong time management and organizational skills. • Current New Hampshire Nursing License.
Application Program Manager The Application Program Manager will be involved with all aspects of our enterprise applications. They will orchestrate extraordinary service to our internal clients, including those representing sales, marketing, finance, manufacturing and service. As well, this Individual will be looked to provide strong subject matter expertise and vision in defining, implementing, and supporting best in class application solutions like Agile, Advanced Supply Chain, eCommerce, and others. Responsibilities include overseeing all aspects of projects: • Management of the end-to-end lifecycle of all assigned projects • Interact with customers and vendors to gather project requirements and act as liaison between customer and design, development and testing teams • Simultaneously lead several projects with varied complexity, multiple deliverables, team members and audiences requiring ongoing prioritization and relationship management • Promote smooth workflow and communication between teams and departments • Ensure workflow progresses efficiently and projects/staff are organized as priorities shift • Management goals-Maintain and update project status report and run weekly status meetings • Adopt, enhance and improve department processes • Responsible for regular reporting of project portfolio health to business and IT executive management communicating consolidated project milestones and deliverables as part of detailed project status reporting. Project Status reporting would include status and insights on critical path impact, dependencies, milestones, resources, cost, work breakdown structures, etc. • Possess strong negotiation and change management skills • Responsible for the delivery of a project and/or a portfolio of IT projects specific to a line of business and/or technology/application platform. • Anticipates customers and project needs and proactively develops solutions to meet them. • Serves as a key resource on complex and/or critical project issues. • Reviews work performed by others and provides recommendations for improvement. • Forecasts and plans resource requirements. • Ensures adherence to standards, processes and policies related to IT projects • May lead third party, contractor, functional, technical and/or business segment teams or projects. • Develops a business context understanding of technical solutions in order to communicate project importance, status and impacts to executives and business stakeholders. • Motivates and inspires other team members. • Manages cross-functional interdependencies • Provides risk management and issue/problem resolution as required Job Requirements • BS required in Computer Science preferred (another highly-analytic, problem-solving field also may be acceptable). • 10+ years of IT Project Management experience • 6-10 Years of directly related ERP applications and IT project management experience, preferably in a mid-sized entrepreneurial business • 6-10 Years supporting, remediating, and enhancing Order to Cash workflow, and/or other manufacturing related modules and applications • 4+ years of ERP (Oracle EBS, or enterprise ERP) application related project management experience either as part of an implementation, upgrade, new development or production support team • Strong Issue Management, Prioritization, Consensus Building • Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Visio, Project) • Proficiency with MS Project • Experience managing a development and/or systems analysis team • Experience Mentoring and developing junior staff • Previous experience managing executive and customer relationships • Superior communication and leadership skills • An “A” type personality: passionate and high energy • Capability to rely on limited experience and judgment to make decisions • Creative problem solving skills, and the capability to get things done • Strong commitment to quality
Sr. Applications Analyst (Finance) (SAAF) The Sr. Applications Analyst (Finance) role will provide financial domain subject matter expertise. They will maintain, improve/develop, and train users on our systems, though primarily Oracle ERP Manufacturing components (db: 11g, application: 18.104.22.168). Upon notification/request from users, or under direction of the Application Program Manager, the Sr. Applications Analyst will actively log and triage requests to appropriate IT staff. The Applications Analyst will be the primary touch point for both users and IT resources to understand the status of current requests, and will be responsible for the timely execution/dispatch of issues or requests. User satisfaction and responsiveness to the user is a primary goal. The Sr. Applications Analyst must be able to deliver to a high degree of customer service including meeting customer requirements, quality (error-free and validated) and speed. The customer will be users, business process owners (for example, the Finance Manager), but will also include executives or IT senior management. The position will work in concert with Business Process Engineering staff, IT and general management. Requests may include specific application issues requiring training or responsibility changes, applications improvements (e.g., workflows), or business process issues/improvements requiring training or re-direction to appropriate Business Process staff. Identifying the underlying root cause, prioritizing and directing requests, creating accountability within the IT organization, and providing strong communication to users and IT management will be paramount to the success of a Systems Analyst. Responsibilities include overseeing all aspects of projects: • Customizes and configures workflow to allow the integration of client/server applications • Conducts scoping including required analysis and identification of issues • Tests ERP layout to ensure the system is meeting corporate needs • Engineers solutions, creation of a work plan to achieve solutions, and prioritization of tasks • Sets deadlines, assigning/delegating tasks to resources, and creating daily accountability for resources • Creating/managing documentation as required to support deliverables • Delivery of solutions and training with internal customers by providing leadership in communicating with user and business in the completion of assigned projects. • Follow-up/post-mortem activities/documentation to improve solutions and delivery in the future • Proactively assess opportunities, risks, and challenges for technology and business. • Proposes and creates solutions aligned with business goals
SOFTWARE ENGINEER (Oracle Applications) Key Responsibilities Develop Oracle PL/SQL procedures, forms, and reports to extend Oracle applications functionality based on user requirements Build reports, conversions, interfaces, and extensions for Oracle applications Configure applications to suit needs that includes system set-ups, flex-fields, workflow builder, custom library, and profile options Assist users with problems and resolves issues Create test plans, test cases, test scripts, and performs testing Ongoing support of Oracle applications 11i and 12 Manage other junior team members including review requests, assign tasks and track progress, and provide technical leadership for architecture design Establish standards for development Provide leadership in communicating with user and business and improve development processes Identify and leverage tools for development Proactively assess opportunities, risks, and challenges for technology and business Define scope, plan, and schedule of projects Desired Qualifications/Experience/Skills • 5-10 years of experience with Oracle E-Business including at least 2 years within 11i • Strong analytical and problem solving skills • Strong programming knowledge in Oracle application extension/customizations, PL/SQL, SQL*PLUS, Forms 6i, Report 6i, Java, J2EE, Workflow, Shell Scripting and Discoverer. Oracle BPEL is a plus • At least a BS in Computer Science or related field • Strong desire to want to learn about and develop competency in addressing a range of business issues/problems across a broad set of functions • Passionate and high energy, excellent communication skills • Creative problem solving skills, and the capability to get things done • Ability to build and maintain working relationships with team members, vendors, and other departments involved in the projects • High-level of attention to details and customer service, and a sense of urgency to resolve issues/solve problems • Capability to rely on limited experience and judgment to make decisions • Creative problem solving skills, and the capability to get things done • Strong commitment to quality
Lease Operations Specialist I – Advantage Position Summary: Responsible for recording and preparing tag/title documents in accordance with DMV rules and regulations. Review documents for accuracy and identify any missing documentation. Partner with Tags /Title Manager and associates working on project. Key Responsibilities: 90% Record and prepare tag/title documents for all states • Validate required documents, dates and information have been provided and are accurate. • Record transactions and update tracker for documents sent to third party. • Partner with Tags/Titles Manager for timely delivery of documentation • Monitor exceptions and ensure time response. 5% Business Relationships • Work closely with the operations, treasury and project team members and management. 5% Additions projects as assigned Requirements: • Education and Experience: • Bachelor degree in Accounting/Finance preferred. • Minimum two to three years of customer service and/or business processing experience. Skills/Knowledge: • Strong time management, effective planning and organizational skills • Excellent written and oral communication skills. • Experience in customer service and outbound calling. • Able to interpret and analyze data. • Strong process skills in a fast paced environment. • Ability to interface with peers, management and business partners. • Strong computer skills with experience in Microsoft Word, Excel, and Outlook
Inventory Finance Planning and Control Manager Danvers, MA Performs duties at a senior level and directly manages and coordinates the day-to-day activities and workload of ten salaried employees consisting of three Inventory Planning Analysts, seven Inventory Control Coordinators and three hourly Cycle counters. This staff is responsible for Inventory Control and Planning for the USA Division. Directly manages the End-of-life / Phase-out, of products in conjunction with Sales and Marketing. Directly manages the Aged Inventory of products in conjunction with Sales and Marketing. Directly manages the donation of product in conjunction with HR, Sales and Marketing. Responsible for determining annual inventory turns targets, inventory levels targets and inventory accuracy targets while assuring attainment to goal throughout the year. Responsible for meeting or exceeding inventory accuracy standards and achieving budgeted operating costs. Works in a “matrix” management mode with direct line reporting to the Senior Manager of Supply Chain and indirect / dotted line reporting to the Director of Supply Chain and the Supply Chain Finance Business Partner for all “roll-up” reporting and/or analysis required for the division in the following areas: • Management Deck preparation and distribution • Weekly Key Indicator reporting to Finance • Budget development for Freight, Storage, Logistics & Departmental budgets • Warehouse budget tracking and reporting. • Shared Services- budget tracking and reporting. • Weekly review and projections of Storage accruals for month-end working with the Supply Chain Finance Business Partner • Weekly review and projections of Freight accruals for month-end working with the Supply Chain Finance Business Partner • Weekly review and approval of Inventory adjustments made through the warehouses working with the Supply Chain Finance Business Partner Job Specifications: • Excellent organization skills – ability to manage multiple projects and priorities • Strong team player and team leader • Strong computer / application skills. • Knowledge of preparing and interpreting financial and business analyses, Warehouse Operations, Logistics and WMS systems, Inventory Control processes and the ability to analyze and reconcile inventory, work-orders and/or Sales Order discrepancies. • Strong communication and inter-personal skills • Create and sustain a safe work environment • Ability to interface with IT on enhancements or problems with the ERP system application and/or request reports necessary to improve the operation or correct issues. • Effectively manages the team and knows how to leverage personnel to benefit the operation. Knows and utilizes fundamental process developing techniques to improve efficiencies and productivity • Proficiency in personal computer based software (Microsoft Excel, Word, PowerPoint, Prism, Q4BIS, and Lotus Notes etc.) for email, performing analysis and reporting results. • Must have 7-10 years of experience in Operations, specifically in the areas of Inventory Planning, Transportation, Inventory Control, and supervision of personnel. • Excellent attention to detail. • Excellent written and verbal communication skills. • Effectively utilizes metrics to drive results • Bachelor’s degree required or equivalent experience in Finance, Operations or Supply Chain. • APICS certification a plus. Experience with Lean Manufacturing and/or Six Sigma initiatives preferred.
Demand Planner – Supply Chain Management Position Summary: The Demand Planner is responsible for recognizing and managing customer demand for all Processed and Non-Processed products. He/she will forecast anticipated sales demand in support of the Sales and Operations Planning Process, Procurement/ Purchasing, Logistics and Master Production Scheduling. The Demand Planner will engage Sales, Marketing and Procurement to develop a collaborative forecast. He/she will provide, Finance with budgetary data and forecast related assumptions, as well as upside potential and vulnerability documentation. He/she will facilitate the communication between Demand stakeholders and Supply Chain to maximize inventory utilization and operational efficiencies. The Demand Planner will articulate the Demand plan and related documentation for the monthly Sales and Operation planning process. The focus of the interaction with the Sales and Marketing organizations is to analyze volume trends and maintain SKU level forecasts within the ERP system; identify the drivers of variance in monthly forecasts, quantify anticipated incremental sales from marketing events / promotions, new product launches as well as the decrement of sales for end of life strategies. The focus of the interaction with Finance, Procurement and Operations is to develop short and long term plans, which can act as the basis for strategic / tactical and financial planning. Completion of job responsibilities will be through both internal and external contacts and accomplished in a timely, ethical, and courteous manner. Specific Accountabilities: • Coordinates the monthly forecast consensus process for product categories assigned by engaging the entire cross functional team resulting in a detailed sales forecast for 180 day detail forecast and a 12 month demand plan in support of Sales and Operations Planning process. • Collaborates with strategic partners (both internal and external) in sales, marketing and finance to obtain consistent forecast inputs and address input gaps that may arise. • Develops Finished Goods Safety Stock Requirements based upon required service levels at 95-98%. • Assist in the development of action plans designed to achieve category financial forecast results. • Works with Production Planning and Distribution personnel to translate consensus forecast into an operational and distribution plan. • Engaged in forecasting of new product launches from ideation to production to insure success. • Identifies the drivers of variance in monthly forecasts, quantifies anticipated incremental sales from marketing events / promotions, new product launches as well as the decrement of sales for end of life strategies. • Has a basic understanding of all supply chain processes and the effects that demand planning has on them. • Aids in the communication flow of changes to the forecast and disseminates information to all stakeholders accordingly. • Reports on forecast accuracy and BIAS and prepares the necessary analysis to determine root cause identification in an effort to continuously improve forecast accuracy. • Tracks Sales forecast KPI’s monthly vs. established targets. • Support s annual budgeting process for designated product categories. • Assists in coordinating Product End of Life tactical execution. • Identifies continuous improvement opportunities in Demand planning • Requirements Job Specifications: • Bachelors Degree in Business, with emphasis on Supply Chain, Statistics or Mathematics • Experience Coordinating Cross Functional Teams • Minimum of three years Supply Chain / Sales experience – Preferably in a Sales Forecasting role • Experience with Sales Forecasting Application software preferred • Strong analytical / statistical skills with attention to detail • Strong verbal and written communication skills • Strong knowledge of all Microsoft Office Applications
Planning Coordinator – Aquaculture Procurement The Planning Coordinator will be responsible to plan, schedule and execute solutions that help ensure we have a supply of inventory to meet the needs of our customers. You will work closely with external resources such as our suppliers, custom and brokerage firms and internal groups such as sales & marketing, production, distribution, quality, research and development and accounting. Occasional travel will be required to other locations across the organization within North America. Key responsibilities: • Responsible for the complete ordering process with suppliers from setting up orders, advising suppliers of required shipping plans, confirmation of orders, handling required documents for customs brokers and follow up with QC and matching of invoices for payment. • Work closely with marketing and sales to ensure that accurate forecasts for procured items are available to meet production and customer needs. • Generate buyer reports to communicate monthly needs that keep inventory levels at pre-determined safety stock levels. • Enter and monitor blanket purchase orders to assist the Buyers to negotiate new contracts on a timely basis. Determines the requirements for long term orders with suppliers. • Work with suppliers to adjust orders based on the fluctuating needs of our internal customers (sales forecasts and the production plant schedules). Monitor and update the JD Edwards system with current ETA's in order to foresee gaps in supply allowing for time to take corrective action. • Support & update the Procurement Module information to ensure accuracy & reliability. Participate in the further development & improvement of the Procurement Module. • Facilitate set up of new suppliers and assist suppliers with Procurement Module related issues. • Ensure the timely disposition of rejected products and arranges for product to be returned to supplier. • Represent Procurement in weekly meetings which allows for the exchange of information requiring items that could impact customer service and production requirements. • Provide feedback to the Director of Procurement, relating to supplier issues, which will enable us to improve supplier performance. • Assist Procurement in building strong relationships with suppliers and our customers, both internal and external. • Support company's strategic goals through the effective implementation of strategies by the Procurement Department. Requirements Job Specifications: • University degree in business or related field or equivalent experience; • Background in supply chain management is an asset; • Excellent communications and organizational skills; • Ability to manage multiple tasks with strong follow up; • Team Player that delivers on exceptional customer service; • Ability to learn and effectively use multiple systems such as Microsoft Office, Lotus Notes, JD Edwards, Q4Bis and others; • Customer service driven with the ability to problem solve using good judgment to plan, schedule and execute.
Senior Staff Accountant - Temporary Along with the Controller and Assistant Controller, the Senior Staff Accountant will act as a resource within the organization to develop and maintain proper internal controls. The role will be responsible for the integrity of data passing to the general ledger from other software programs. Position will require decision making as well as the ability to exercise discretion and independent judgment. Key Responsibilities: General Ledger • Maintain accuracy of General Ledger • Reconciliation of Balance Sheet Accounts • Research and propose course of action for open reconciliation items • Export and Post Journal Entries from LeaseWave, reviewing and validating prior to posting within the Great Plain general ledger Other • Accounts Payable • Cross-training of tasks with the AP team to assist during the month end close • Responsibility for the W-9 processing and 1099 report. Acting as a team leader for this specific function. • Responsible for documentation of workflow within the team • Assist with Tax Department; cross training as required • Special projects as assigned • ALD run off until all units sold. (Q1 2013) Core Competencies: • Bachelor’s degree or equivalent work experience in a business environment • Excellent organizational skills, strong attention to detail with an ability to focus on accuracy while managing multiple tasks and projects simultaneously • Exceptional verbal, written and interpersonal skills • Innovative and accepts organizational change • Problem solving/resolution skills • Ability to nurture and work in a team environment as well as ability to work independently with self-motivation • Exceptional computer skills with experience in Microsoft Windows, Excel (query) and Word • High energy as well as a pleasant and professional demeanor
Collaboration - Sharepoint Administrator -IT The Collaboration Administrator role will have ownership and direct influence in the strategy and execution of our Corporate Intranet. This person will also play a key role in the design and administration of our IT issue management system. Responsible for developing an Intranet strategy, product selection, and execution. Preference towards SharePoint or Alfresco Responsible for all facets of our collaboration SharePoint environment including the design, development, administration, implementation, training, and support of sites and applications, big and small. Responsible to deploy, integrate, build out and manage ITSM system such as Service Now, Remedy, Footprints, or other. Responsible for collaboration administration and implementation including, but not limited to, site creation, site customization, workflow processes, web parts, analytics and reporting, and all areas of SharePoint security Responsible for the day-to-day administration and support for the end users Analyze business requirements and objectives and design and implement solutions that meet the requested objectives, delivering overall customer satisfaction. Create documentation according to internal standards including but not limited to project management, Software Development Lifecycle (SDLC), Standard Operating Procedures, and Work Instructions. Provide high level of customer service, and a willingness- to-help attitude. Keep up to speed and provide guidance on current and future SharePoint and web technologies Strong written, verbal, and interpersonal communication skills. Responsible for assisting in development of IT communications programs including newsletters, FAQ, and knowledgebase Ability to manage multiple time-critical projects. • Bachelor of Science degree in Computer Science, Information Technology, Information Science, Management Information Systems, or equivalent experience. • 4+ years SharePoint or other collaboration Administration experience, with at least 1 year in SharePoint 2010 and/or SharePoint 365 in positions of increasing responsibility providing strategic guidance, design, and implementation and application support • 1+ years SharePoint Designer experience, from building and deploying team sites to customizing workflow, forms, security, and the user interface design. • Proven ability to work on large-scale SharePoint projects, preferably in a large multi-dimensional organization • Experience in training a plus • Experience in SharePoint integration with external systems a plus • Experience using and supporting Issue Management systems such as Service Now, Remedy, or Footprints. • Ability to work independently and with a team • Superior problem solving ability • Demonstrates cross-functional expertise and the ability to thrive in a highly complex environment • Must be able to manage multiple assignments simultaneously and have strong organizational skills • Effective time management skills and ability to meet deadlines • Demonstrates a strong attention to detail • Maintains direction and focus through proactive planning and organized approaches to work • Demonstrated poise and grace under pressure
CRM Enterprise System Administrator
Sales Account Executive – Northern U.S. & Canada The successful candidate will be responsible for driving sales of digital certificate solutions within the Northern U.S. and Canada. As a Sales Account Executive you will be in a hybrid role responsible for driving sales of digital certificate solutions into both the Enterprise, targeting small and medium organizations up to the Fortune 1000 and the Reseller Channel concentrating on hosting companies, internet service providers, web design companies and other related business models that would “resell” digital certificate solutions to their customers. Key Responsibilities: • Proactively develop new and existing Enterprise/Channel business within the Northern U.S. and Canadian territories. • Develop and implement individual territory strategies to meet ongoing booking objectives. • Serve as the key point of contact for multiple Enterprise and Channel partner accounts. • Provide feedback to management on competition, pricing, product issues and other relevant market conditions. • Meet or exceed sales quotas and revenue goals on a monthly/quarterly basis. • Manage and motivate Resellers to promote products to ensure revenue growth and customer satisfaction. • Good working knowledge of cloud-hosting, mobile applications and social networking. • Participate in trade shows, events, and training. • Provide accurate weekly forecasts and updates of committed business, potential upside and future opportunities to management. • Maintain detailed customer and prospect information related to individual territory in CRM system allowing management to easily understand the status of customer relationships, quickly ascertain potential sales pipeline, and closed business in the individual’s territory. • Proven track record of being a successful inside sales representative with exemplary phone skills. • Identify trends in the channel/partner market and provide feedback to management. Skills and Qualifications: • College level degree in related field or equivalent experience. Bachelor’s degree preferred. Any sales and/or business skills training would also be highly desirable. • Fluency in English and French Canadian • Thorough understanding of information security related products/services and/or the demonstrated ability to quickly learn/assimilate our solutions. • At least two years of related sales experience. • Excellent communication, interpersonal and “self” motivation abilities. • Strong presentation, both written and oral, as well as good analytical skills. Demonstrated ability to learn new technologies • The ability to effectively manage one’s own time and work independently to meet defined performance metrics and booking objectives. • Highly competitive and demonstrated ability to work well with others in a fast-paced, team-based, sales environment. • Salesforce CRM Experience Bonus Qualifications: • Solid background in selling complex technical solutions is a definite plus
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